Refund policy
60-Day Money-Back Guarantee
Vitanics offers a voluntary 60-day money-back guarantee on eligible, unopened products from a customer’s first Vitanics order.
A return request must be submitted within 60 days after the order is delivered.
Return Eligibility
To qualify for a return:
- The purchase must be your first order from Vitanics.
- Products must be unused, unopened, and in their original packaging with all seals intact.
- You must provide proof of purchase, such as your order number or order-confirmation email.
- The return must receive authorization from Vitanics before it is shipped.
- Authorized products must be shipped within 14 days after receiving return instructions.
Opened, partially used, empty, altered, or missing products are not eligible for a refund unless they arrived damaged, defective, or incorrect.
If your first order contains multiple units, only the unopened units returned to and accepted by Vitanics are eligible for a refund. The guarantee is limited to one qualifying first-order return per customer.
Using another account or email address does not make a subsequent purchase eligible as a first order.
Subscription and Recurring Orders
An initial subscription order may qualify for the 60-day guarantee only if it is also your first Vitanics order and meets all eligibility requirements above.
Subscription renewals, autoship orders, repeat purchases, and other recurring charges are not eligible for the voluntary 60-day money-back guarantee.
Canceling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been charged or processed. Customers are responsible for canceling before their next scheduled billing date.
To cancel or manage a subscription, use the Manage Subscription page or contact help@tryvitanics.com as soon as possible.
How to Request a Return
Email help@tryvitanics.com with:
- Your name and order number
- The products and quantities you wish to return
- The reason for the return
If the return is eligible, we will provide the return address and instructions. Products returned without prior authorization may not be accepted.
Please do not send returns to the address printed on the original package unless instructed to do so.
Return Shipping and Non-Refundable Charges
Customers are responsible for return-shipping costs unless the return results from a damaged, defective, or incorrect shipment.
Original shipping, handling, expedited-shipping, and optional shipping-protection charges are non-refundable, except where otherwise required by law.
We recommend using a trackable shipping service. Vitanics is not responsible for returned packages that are lost or damaged in transit.
Refund Processing
Once your return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Refunds are limited to the purchase price of eligible products actually returned and accepted.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed once an order has entered processing.
Orders that have already shipped cannot be canceled. If the order is eligible under this policy, you may request a return after delivery.
Damaged, Defective, or Incorrect Products
Inspect your shipment upon delivery. If a product arrives damaged, defective, or incorrect, contact help@tryvitanics.com as soon as reasonably possible with your order number and photographs of the product and packaging.
We will review the issue and, when appropriate, provide a replacement or refund at no additional cost. Please retain the product and packaging until we tell you whether a return is required.
Exchanges
Vitanics does not offer direct exchanges. If an item qualifies for return, return it according to this policy and place a separate order for the replacement product.
Non-Returnable Products and Orders
The following are not eligible under the voluntary 60-day guarantee:
- Opened, used, partially used, or empty products
- Orders placed after a customer’s first Vitanics order
- Subscription renewals, autoship orders, and recurring charges
- Products returned more than 60 days after delivery
- Products returned without authorization
- Gift cards
Mandatory Consumer Rights
Nothing in this policy limits any non-waivable rights or remedies provided by applicable consumer law, including rights involving products that are defective, damaged, unsafe, or not as described.
Customers in certain jurisdictions may have additional statutory cancellation or return rights that apply independently of this voluntary policy.
Policy Changes
Vitanics may update this policy from time to time. The policy in effect when an order is placed will govern that order. Changes will not retroactively reduce the return rights applicable to previously placed orders.
Acknowledgment of Policy
By placing an order with Vitanics, you acknowledge that you have reviewed and agree to the terms outlined in this Refund & Return Policy.
Contact Information
Email: help@tryvitanics.com
Address: 4539 N 22nd St, Ste R, Phoenix, AZ 85016
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CST